Escalation Metrics for Lenders (100-0)

Escalation Metrics for Lenders (100-0)

Co-Lender/Team NameEscalation Levels (Contacts)Last Updated
ABFL (ER)Initial Query: abfl.qrdigitalpartner@adityabirlacapital.com
Level 1: jessy.sherin-v@adityabirlacapital.com
Level 2: shaiju.thomas@adityabirlacapital.com
Level 3: pathik.shah@adityabirlacapital.com
Level 4: sandeep.chavan@adityabirlacapital.com		19-Oct-24
IDFCFor Documents: amitkumar.p_hgs@idfcexternalsupport.com, paramjeet.kaur_hgs@idfcexternalsupport.com
Level 1: sheekha.shah@idfcfirstbank.com
Level 2: pratik.kumar@idfcfirstbank.com
Level 3: rohit.sapate@idfcfirstbank.com		04-Sep-24
UGROLevel 2: purushottam.sharma@ugrocapital.com
Level 3: vivek.jain@ugrocapital.com		-
SSFBLevel 1: loans.service@suryodaybank.com
Level 2: Priyanka.ghode@suryodaybank.com
Level 3: rekha.britto@suryodaybank.com		-
SMFGInitial Query: Digitalconnect@smfgindia.com
Level 1: Digitalconnect@smfgindia.com, Rohit.Panchal@smfgindia.com
Level 2: Devavani.S@smfgindia.com
Level 3: Jayadev.vijayan@smfgindia.com		04-Sep-24
UNITYLevel 1: sayli.rokade@unitybank.co.in
Level 2: Purva.Thakur@unitybank.co.in
Level 3: Harditsingh.Lamba@unitybank.co.in		04-Sep-24
UPWARDSNo escalation levels mentioned-
AMBITInitial Query: sme.bcsupport@ambit.co
Level 1: sme.bcsupport@ambit.co
Level 2: prachi.gulekar@ambit.co, gauri.mandhare@ambit.co
Level 3: chinmay.arekar@ambit.co, rubun.mondal@ambit.co		04-Sep-24
DMI FINANCELevel 1: pradeep.bhatia@dmifinance.in
Level 2: nikhil.garg@dmifinance.in		-
TATA CAPITALInitial Query: shakeel.shaikh@tatacapital.com
Level 1: shakeel.shaikh@tatacapital.com
Level 2: siddhi.angolkar@tatacapital.com
Level 3: Shubho.ghosh@tatacapital.com, rahul.ranjan@tatacapital.com		04-Sep-24
IIFL - Disbursement1st Level: smefeops@iifl.com
2nd Level: Gopal Girase (gopal.girase2@iifl.com)
3rd Level: Vasudev Korgaonkar (vasudev.korgaonkar2@iifl.com)
4th Level: Sunil Chanda (sunil.chanda@iifl.com)		-
IIFL - Repayment/NACH1st Level: Sachin Ghag (sachin.ghag@iifl.com), Prashant Bhoite (prashant.bhoite2@iifl.com)
2nd Level: Vasudev Korgaonkar (vasudev.korgaonkar2@iifl.com)
3rd Level: Sunil Chanda (sunil.chanda@iifl.com)		-
IIFL - DRE Updation/Collection1st Level: Vilas Sawant (vilas.sawant2@iifl.com), Prashant Bhoite (prashant.bhoite2@iifl.com)
2nd Level: Vasudev Korgaonkar (vasudev.korgaonkar2@iifl.com)
3rd Level: Sunil Chanda (sunil.chanda@iifl.com)		-
IIFL - Payment Release1st Level: smeopspaymentteam@iifl.com
2nd Level: Rohit Pardeshi (rohit.pardeshi@iifl.com)
3rd Level: Asok Kumar Mallick (asok.mallick@iifl.com)
4th Level: Sunil Chanda (sunil.chanda@iifl.com)		-
IIFL - Loan Closure/SOA/FCL Issuance1st Level: nbfc-closure@iifl.com
2nd Level: Sachin Kasare (sachin.kasare@iifl.com), Nikhil Netake (nikhil.netake@iifl.com)
3rd Level: Sangram Swain (sangram.swain@iifl.com)
4th Level: Sunil Chanda (sunil.chanda@iifl.com)		-